Researcher Guidelines and Terms & Conditions


INTRODUCTION

Zursh, Inc. (“Zursh”), a Delaware corporation, provides an automated platform (the “Platform”) for use by clients (“Requestors”) wanting to send research requests to professional researchers, academic professionals and representatives of research companies (“Researchers” or “you”). These guidelines (the “Guidelines” or “Terms & Conditions”) expand upon the terms of your service between you and Zursh entered into upon your registration with the Platform or your confirmation of receipt of these document via email. These Guidelines and Terms & Conditions apply t o all aspects of your participation in the Platform as a Researcher. Violations of these Guidelines and Terms & Conditions may result in immediate termination your relationship with Zursh, as well as, in some cases, other legal penalties under applicable law. In appropriate cases, Zursh may report violations to governmental or regulatory authorities. During your participation in the Platform, you will be expected to act professionally and in good faith, and at all times in a manner consistent with these Guidelines. These Guidelines and Terms & Conditions are provided as a resource to assist you in working on research requests for Requestors. However, you are solely responsible for ensuring that you do not violate any law, rule, regulation, contractual agreement, fiduciary or other obligation or duty, or any ethical standards or codes of conduct to which you are subject.

If you have any questions that are not answered by these Guidelines and Terms & Conditions, please contact Zursh at compliance@zursh.com

Terms & Conditions


PART I — PROHIBITED Requests

You may not participate in research requests relating in whole or in part to any company, governmental organization or other entity with respect to which you (i) are, or have been during the prior six (6) months, a director, officer or employee of, or consultant to, such company or any entity that such company controls, is controlled by or is under common control with (an “Affiliate”), (ii) serve, or have during the prior six (6) months served, such company or its Affiliate as a consultant, advisor or in a similar capacity, (iii) possess sole or shared power to vote or dispose of an aggregate of two percent (2%) or more of any class of equity securities of such company or entity, (iv) have any other significant relationship that could result in access to material nonpublic information about such company or entity, or (v) have or reasonably expect to have material nonpublic information about such company.

You should be able to avoid making improper communications by declining to work or discontinuing your work in any research request with a Requestor that may result in:

  • the disclosure by you of material nonpublic information concerning any person or entity;
  • the disclosure by you of confidential or proprietary information belonging to or concerning another person or entity;
  • the breach by you of any agreement, obligation or duty (including any company policy or procedure) to which you are subject;
  • a violation by you of any law, rule or regulation;
  • a violation of Zursh general guidelines; or
  • a conflict of interest or an appearance of a conflict of interest for you.
  • You may contact Zursh if any such potential issues arise. Zursh may schedule a personal interview with you to rev i ew whether you should decline or discontinue the research work. You are obligated to provide Zursh as soon as practicable any information pertaining to such potential issues upon reasonable request by Zursh. If Zursh deems it necessary, you may also be required to arrange for direct communication between Zursh and any person or entity Zursh deems appropriate to investigate such potential issues.
  • You should be careful to verify that any request in which you participate would not result in your violating any law, rule, regulation, agreement or other obligation to which you are subject. For example, if you have participated in a healthcare research study, you may have obligations to keep certain information confidential. You should adhere to those obligations and decline all research requests related to such healthcare study.
  • If you are ever unsure about whether your obligations to third parties or under applicable laws may conflict with your participation in a research request you should notify Zursh and decline or discontinue such research engagement.

PART II — COMMUNICATIONS WITH REQUESTORS

A. Prohibited Advice and Signaling

All views you express to Zursh and Requestors must accurately reflect your genuine personal views. You are prohibited from providing to any Requestor or Zursh:

  • any investment advice, or rating, recommending or otherwise discussing the value of, or the merits of acquiring or disposing of, particular securities or groups of securities or derivatives related thereto; or
  • information you know or have reason to believe is false or misleading.

In addition, you are prohibited from providing information about a company to Requestors or Zursh (i) while in possession of material nonpublic information concerning such company or its securities (or derivatives thereof) or (ii) based on confidential or proprietary information belonging to or concerning another person or entity.

A researcher who is a professional in the field of law, medicine, accounting, tax or any other regulated profession is prohibited from offering professional advice unless the researcher has taken all steps to insure that the rendering of such advice through Zursh is done in strict accordance with the laws, guidelines, practices or rules governing or applicable to his or her profession; and by rendering such advice, the researcher is representing and warranting to Zursh that such activity, including the payment of any applicable fees to Zursh, does not constitute a violation by the researcher or Zursh of any such laws, guidelines, practices or rules.

C. Misrepresentation of Qualifications

You may not misrepresent your experience, position or knowledge to Zursh or Requestors. You may not represent yourself to Requestors as a person acting (or with authority to act) on behalf of Zursh, any of its Affiliates or any Requestor.

D. PREEXISTING IP IN THE RESEARCH DELIVERABLES

Researchers shall ensure that no the research products created or delivered includes any preexisting software, technology or other intellectual property, whether such preexisting intellectual property is owned by Researcher or a third party, including, without limitation, code written by proprietary software companies or developers in the open source community (collectively "Preexisting IP") without obtaining the prior written consent of the Requestor to the inclusion of such Preexisting IP in the research product or research deliverable. Researchers acknowledges that, without limiting any other remedies, Researcher shall not be entitled to payment for, and shall refund to requestor any payments previously made by Requestor to Researcher for, any research services performed if the the research work produced or delivered contains any Preexisting IP that was not approved in accrodance with this section.

PART III — CONFIDENTIAL INFORMATION

A. Nondisclosure of Confidential Information

You may not disclose Confidential Information (as defined below) unless authorized in writing by the entity providing you with such information or required to do so by a court order or other governmental or regulatory body; provided that, in such case, you must promptly notify Zursh and the applicable Requestor (if the applicable Confidential Information was disclosed by a Requestor) of such compelled disclosure and shall use all reasonable efforts to prevent or minimize the extent of such disclosure.

As defined by Zursh, “Confidential Information” includes all information obtained by you in connection with your participation in the Platform pertaining in any manner to Requestors, Zursh or its Affiliates, or other Researchers, including, without limitation, information that you learn in the course of a research engagement, but excluding any information that is or becomes known to the general public under circumstances involving no breach by you of the terms of the Researcher terms & conditions.

Confidential Information would include, for example:

  • Information not otherwise publicly available obtained in connection with your participation in the Platform pertaining in any manner to the business of Zursh or its affiliates, Requestors or other Researchers, including without limitation information that you learn in the course of research request regarding (A) securities transactions by a Requestor or another Researcher, or (B) any business, transaction or investment idea under consideration by a Requestor or another Researcher;
  • The existence, nature and contents of any printed or electronic material furnished for your use by Zursh, its Affiliates, Requestors or other Researchers that is not otherwise publicly available; and
  • The existence and nature of any research request (including without limitation the names of the applicable Requestor).

B. Confidentiality of Zursh Website Materials and Website Username and Password

Without Zursh’s prior written consent, you may not cite, publish, broadcast, copy, display, distribute, make derivative works from or make available for download, in whole or in part, whether alone or in combination with other materials, any information, materials or other communications or content you receive from Zursh or that Zursh otherwise makes available to you in connection with the platform, including without limitation custom surveys and material on the Zursh website (including any trade secrets, knowhow, intellectual property and copyrighted information therein) (“Zursh Materials”). You may use Zursh Materials only for and during the course of research work.

You may not share your username or password to the Zursh website with any other person or entity.

PART IV — INSIDER TRADING

A. Legal Prohibitions and Penalties

U.S. federal securities laws and the laws of most jurisdictions worldwide generally prohibit “insider trading” or the purchase or sale, or the recommendation of a purchase or sale, of any stock, bond, option or other security by a person while he or she is in possession of “material nonpublic information” (sometimes also referred to as “inside information”) about the security or its issuer. The use of such material nonpublic information to avoid losses is no less a violation than the use of such information to generate profits.

Regulators have treated the detection and prosecution of insider trading violations as an enforcement priority, and violations have also been the subject of private legal actions. U.S. federal and state securities laws provide for criminal and civil penalties for violations of the insider trading laws. Sanctions or penalties include jail sentences, civil injunctions, fines for the person who committed the violation of up to three times the profit gained or loss avoided as a result of the unlawful trades, whether or not the person fined actually traded, and fines for the person’s employer or other controlling person.

A person can be subject to some or all of these penalties as a “tipper” if he or she discloses material nonpublic information to another person who then trades while in possession of such information. A person can incur “tippertippee” liability if his or her disclosure of information breaches a duty owed to the issuer or the source of the information. A tipper can be liable even if he or she does not personally receive a direct monetary benefit from the ensuing trading activity.

It is also important to understand that the prohibitions on disclosing or misusing information do not apply only to “insiders” such as officers, directors, employees and significant shareholders of an issuer. The prohibitions can also apply to “outsiders” such as consultants, accountants, lawyers and underwriters who have a duty of trust or confidence to the source of the material nonpublic information. In addition, the prohibitions can also apply to persons with a family relationship to the source of the information, and to persons with any other relationship of trust or confidence with the source (such as when people have a history, pattern or practice of sharing confidences).

You are prohibited from disclosing any nonpublic information in breach of any duty of trust or confidence to the source or subject matter of the information.

B. Material Information

Information is “material” if there is a substantial likelihood that a reasonable investor would consider it important in deciding whether to purchase, sell or hold a security or other financial instrument. It is also information that, if disclosed, is reasonably likely to affect the market price of the security or instrument. Information may be material even if it relates to speculative or contingent events. Information that is material with respect to a security is also likely to be material with respect to options and other related derivatives.

C. Nonpublic Information

Information is nonpublic until it has been effectively communicated to the market place or made widely available to the general public such as by means of a press release carried over a major news services, a public filing made with a regulatory agency, or material sent to security holders or potential investors (such as a proxy statement or prospectus).

It is sometimes difficult to know whether information has been made public. The fact that nonpublic information is reflected in rumors in the marketplace does not mean that the information has been publicly disseminated. Even when some information regarding a matter has been made public, other aspects of the matter may remain nonpublic.

PART V — COMPETITIVE INTELLIGENCE

US federal laws and the laws of most jurisdictions worldwide generally prohibit using illegal sources and performing illegal operations to acquire competitive intelligence information or the purchase or sale, or the recommendation of a purchase or sale, of any market research information that is obtained using illegal sources. Therefore, a clear distinction need to made by the Researcher between market research using legal competitive intelligence sources and illegal corporate espionage acts.

  1. Competitive intelligence is the process of gathering information about a business’s competitors for making one's own business more competitive. Competitive intelligence involves market research designed and carried out to find and keep a business’s market share. This is equally important to established businesses. Competitive intelligence can gather information about a competitor’s products and/or services and the prices they are charging for them and also information about their suppliers, customers, company policies. Competitive intelligence sources for businesses include media such as newspapers, television and the Internet, other business people, staff and customers of competitor. Competitive intelligence levels out two scenarios of description as the legal and ethical activity of systematically gathering, analyzing and managing information on industrial competitors becomes beneficial. It may include activities such as examining press articles, corporate publications, websites, patent filings, specialised databases, information at trade shows and the like to determine information on a corporation.The compilation of these crucial elements is sometimes termed CIS or CRS, a Competitive Intelligence Solution or Competitive Response Solution. With its roots in market research, 'competitive intelligence' has been described as the application of principles and practices from military and national intelligence to the domain of global business it is the business equivalent of “opensource intelligence”.
  2. Economic or industrial espionage is illegal and punishable by law under many jurisdictions. In short, the purpose of espionage is to gather knowledge about (an) organization(s). It may include the acquisition of intellectual property, such as information on industrial manufacture, ideas, techniques and processes, recipes and formulas. Or it could include sequestration of proprietary or operational information, such as that on customer datasets, pricing, sales, marketing, research and development, policies, prospective bids, planning or marketing strategies or the changing compositions and locations of production. It may describe activities such as theft of trade secrets, bribery, blackmail and technological surveillance. As well as orchestrating espionage on commercial organizations, governments can also be targets — for example, to determine the terms of a tender for a government contract so that another tenderer can underbid.

Researchers must adhere to the US law and competitive intelligence code of ethics when engaging in gathering and analyzing information about competitors’ activities. Because the determination of whether market research information is gathered using legal competitive intelligence research methods or illegal espionage methods involves questions of judgment, you should refrain from disclosing information if you have any questions or doubts about the legality of the information sources.

PART VI — RESTRICTED ACTIVITIES

A. Promotions

You may not use Zursh’s name, trade name, trademark or symbol or any other means of identifying Zursh in connection with any promotion, advertisement or other marketing activities without Zursh’s prior written consent.

B. Zursh’s Name, Trade Name, Trademark and Symbol

You may not attempt to register Zursh’s name or any Zursh trade name, trademark or symbol or any other means of identifying Zursh, or any component, simulation or native or foreign equivalent thereof, alone or as part of your own trademark, copyright or domain name. You may not adopt as your own, claim ownership rights in, or attempt to register any material, item, design or designation which is the same or confusingly similar to Zursh’s name, or any Zursh trade name, trademark or symbol.

PART VII — UPDATING YOUR INFORMATION WITH ZURSH

Zursh relies on the information you have provided it to select the research requests in which you are eligible to participate by sending your research proposal. Therefore, it is important that you keep Zursh informed of any changes to the information you have provided to Zursh. Failure to keep Zursh informed of any change in your information may result in the breach and termination of your Researcher terms & conditions. Zursh retains the right to extract public information from your profiles and use this on zursh.com or its sub-sites.

You should contact Zursh immediately regarding:

  • any new companies or topics you cannot discuss in a research deliverable for any reason, including because such a discussion would pose a conflict of interest (or the appearance of a conflict of interest) for you;
  • any new persons (or entities) or categories of persons (or entities) with whom you cannot interact in a research work for any reason; and
  • any research requests or categories of research requests in which you cannot participate for any reason.

PART VIII — ICC/ESOMAR International Code of Marketing and Social Research Practices

All research conducted through Zursh open marketplace (zursh.com) and Private Marketplace ( privatemarkeplace.zursh.com) should be in strict adherence to the ICC/ESOMAR International Code of Marketing and Social Research Practices. This Code is designed primarily as a framework for self-regulation. With this in mind, ICC/ESOMAR recommend the worldwide use of the Code.
The Code is based on these key fundamentals:

  1. Market researchers shall conform to all relevant national and international laws.
  2. Market researchers shall behave ethically and shall not do anything which might damage the reputation of market research.
  3. Market researchers shall take special care when carrying out research among children and young people.
  4. Respondents’ cooperation is voluntary and must be based on adequate, and not misleading, information about the general purpose and nature of the project when their agreement to participate is being obtained and all such statements shall be honoured.
  5. The rights of respondents as private individuals shall be respected by market researchers and they shall not be harmed or adversely affected as the direct result of cooperating in a market research project.
  6. Market researchers shall never allow personal data they collect in a market research project to be used for any purpose other than market research.
  7. Market researchers shall ensure that projects and activities are designed, carried out, reported and documented accurately, transparently and objectively.
  8. Market researchers shall conform to the accepted principles of fair competition.

Acceptance of this International Code is a condition of membership of Zursh.

PART IX — MISCELLANEOUS TERMS

A. WAIVER & SEVERABILITY

The failure of Zursh to enforce any right or provision of these terms will not be deemed a waiver of such right or provision. In the event that any provision of these terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

B. CONTROLLING JURISDICTION

These terms and any action related thereto will be governed by the laws of the state of California without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with services provided by Zursh Platform will be brought solely in the federal or state courts located in the United States, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. If you are a federal, state, or local government entity in the United States using Zursh Platform in your official capacity and legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you. For such US federal government entities, these Terms and any action related thereto will be governed by the laws of the United States of America and, in the absence of federal law and to the extent permitted under federal law, the laws of the state of Delaware.

C. AMENDEMENTS AND THIRDPARTY BENEFICIARIES

These terms and our privacy policy are the entire and exclusive agreement between Zursh and you regarding the services provided by Zursh Platform excluding any services for which you have a separate agreement with Zursh that is explicitly in addition to or in place of these terms and these terms supersede and replace any prior agreements between Zursh and you regarding our Platform. This Agreement may not be modified or amended except by a written instrument executed by the parties hereto. No other person or company will be third party beneficiaries to the terms. Regarding thirdParty restrictions, this agreement and any registration for or use of the site will not be considered as creating or implying any legal relationship of agency, franchise, partnership or joint venture between you and Zursh, except and solely to the extent expressly stated in the terms.

D. FORCE MAJEURE

Neither party is liable for any default or delay in the performance of any of its obligations under these terms & conditions (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including without limitation fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment, software or material required for such party to perform its obligations hereunder.

E. SERVICES AVAILABLE “ASIS”

Zusrh services are available “AsIs”. Your access to and use of the Platform or any content are at your own risk. You understand and agree that the Zursh services are provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, The Zursh entities disclaim all warranties and conditions, whether express or implied, of merchantability, fitness for a particular purpose, or noninfringement.

The Zursh entities make no warranty and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the services or any content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the services or any content; (iii) the deletion of, or the failure to store or to transmit, any content and other communications maintained by the Platform or services; and (iv) whether the services will meet your requirements or be available on an uninterrupted, secure, or errorfree basis. No advice or information, whether oral or written, obtained from the Zursh entities or through the services, will create any warranty not expressly made herein.

PART X — UPDATES TO ZURSH TERMS & SERVICES

We reserve the right to revise the general guidline (below) and the terms and conditions from time to time. The most current version of the terms will govern your use of Zursh services and will always be availabe at your request. If we make a change to these terms (or to the guidelines below) that, in our sole discretion, is material, we will notify you via a prominent notice on the Platform or email to the email address associated with your account. By continuing to access or use the Zursh Platform and services after those changes become effective, you agree to be bound by the revised terms. All revised terms will be published at www.zursh.com/Home/ResearcherTerms

Zursh Platform and services are operated and provided by Zursh, Inc., 3616 Bayview Pl Carlsbad, California 92010

If you wish to report a violation of the terms and conditions, or have any questions, please contact compliance@zursh.com


General Guidelines


A. Open Marketplace

Zursh provides the automated Platform for use by Requestors wanting to send research requests to Researchers including professional researchers, academic professionals and representatives of research companies. This marketplace infrastructure is open to qualified researchers and consist of an open platform connecting research requestors with thirdparty research providers individuals and institutions via a bidding approach. All qualified researchers can submit their proposals to open research requests, there is no limit on the number of proposals to be received by requestors. There is a limit of one proposal per researcher. Zursh reserves the right to control the number of proposals and hide proposals that do not meet our minimum quality standards and/or violate these guidelines (see below). All research requests published using the openmarketplace are made public and visible to all Zursh researchers. Distribution of research requests can be limited and may be made available for few clients upon request.

B. Private Marketplace

Zursh provides Private Marketplaces for use by Requestors wanting to send research requests to limited number of dedicated Researchers including professional researchers, academic professionals and representatives of research companies. This closed marketplace infrastructure is open to qualified researchers and consist of a closed platform connecting research requestors with prescreened research providers individuals and institutions via a bidding approach. Only qualified and matched researchers can submit their proposals to open research requests, there is a limit on the number of proposals to be received by requestors. There is a limit of one proposal per researcher. Zursh controls the number of proposals and hide proposals that do not meet our minimum quality standards and/or violate these guidelines (see below). All Research Requests published using the Private Marketplace are made private and visible only to Zursh researchers which are members of the exclusive network. Quality control and data verification are made available for few clients upon request.

C. Quality Control

Zursh will provide the Requestor with on demand quality control service for research deliverable if requested. Zursh analysts will prepare a quality control report and share with the Client after the researcher submits the final deliverable. The quality control report will rate the deliverable based on a scale of 1 to 10. This score will be based on the following parameters: 1) Overall Content Quality and Quality of Sources 2) Data Accuracy and Completeness; 3) Servicing and Solution Generating and 4) Packaging and presentation.

The quality control analyst should have access to the research request and deliverable content and when necessary he or she can have access to all messages and documents exchanged with the requestors in order to conduct a complete quality check on the research deliverable. You must disclose information considered necessary to evaluate the deliverable including all sources used to produce the research work to Zursh quality control analyst.

D. Payment

1. Process System

For the open marketplace, Zursh requestors are required to deposit, to Zursh account, the amount equivalent to the bid agreed on by the researcher. This deposit will secure payment before the researcher starts working on the research request. For the Private Marketplace, Zursh requestors are required to fund their Zursh account with a prepaid budget. This prepaid balance is deposited in our account to secure payments before the researcher(s) start working on the research requests. In both models, the open marketplace and the Private Marketplace, the client funds are held by Zursh payment system to protect researcher and helps ensure that funds are available prior to research engagement.

  1. Once requestors select the researchers to work on a specific request, they will automatically receive a invoice to fund the account.
  2. Once the deposit is received, a confirmation notification will be automatically sent to Researchers who can immediately begin working knowing that funds are readily available. Both Requestors and Researchers are eligible for Zursh Dispute Assistance (see below) in the event that a research request does not go as planned.

Zursh will automatically send a request to the client to fund the request with the bid amount so that you can begin work, and we will send you a notification when the Requestor fund is received. Remember, you are not obligated to begin work until the request is funded by the Requestor. Researchers are prohibited to offer to receive payment outside of the Zursh payment system. Researchers also agree to notify Zursh if prospective clients offer to pay outside of the Zursh system. In this case, Zursh has no liability to collect payment on your behalf.

2. Payment Method

Once selected for a particular request, you can work more securely with an understanding that the money for payment has been deposited and will be released after delivery, as agreed upon. Zursh works primarily with Paypal payment service. Researchers need to register with Paypal to receive payment from Zursh. Ever email address in the PayPal system is unique and represents a unique identifier (like a bank account number) which allows us to transfer money to you. The money we will be sending will appear in your PayPal account immediately. You will need to claim the money by logging in to their PayPal account and following Paypal instructions. You’ll have 30 days to do this before the funds are returned to us.

If researchers cannot accept payment via Paypal, Zursh Wallet is a medium to accept payment from the Requestors/Clients on their behalf where Zursh disburse payments from clients to researchers every month or billing period - which is approximately 20 business days. Zursh Wallet is a temporary provision to place earnings from Zursh, it must not be considered as a long term provision to store funds. For more information about Zursh wallet, please refer to this introductory page and to Zursh wallet terms and conditions.

3. Zursh’s Responsibility

Zursh agrees to present requestors with a full invoice of each charge in advance of charging their paypal account. Once the research work is received and approved, Zursh agrees to pay the selected researcher the amount received, less Zursh’s Service Fee.

4. Zursh Service Fee (Custom Research)

For the open marketplace, The Service Fee for researchers is 15% shall be retained by Zursh prior to remitting payments to researchers’ Paypal accounts. Payment is released immediately after the final deliverable sent and approved by the client. For researchers who don't have or cannot accept Paypal, payments are released every billing period - approximately every 20 business days. We reserve the right to change this fee and/or include subscriptions. If we make any changes, we will notify you via a prominent notice via email to the email address associated with your account and publish all revised terms at www.zursh.com/Home/ResearcherTerms

5. Dispute Process

Should a disagreement arise between researchers and requestors, they can raise a dispute to resolve it. We ensure these are dealt with in the fairest and most amicable way possible by moving users through our threestep resolution process, the first of which is managed by end users d irectly through Zursh dispute assistance. The second stage is reached if a resolution cannot be reached. The reamining final stage is arbitration and only necessary if both parties cannot reach a satisfactory resolution.

Zursh will release funds to the researcher in cases where there are funds held in Zursh Account and the other party is nonresponsive to Zursh dispute assistance process. Zursh Dispute Assistance is available for research jobs managed within the Zursh platform for the open marketplace and the Private Marketplace that have funds still held in Zursh Account within the past 30 days. Either party can file a dispute within this time frame.

Zursh Dispute Assistance is a three step process:

  • Step 1: User Resolution both parties attempt to find a resolution independently by documenting the disagreement and filing Zursh dispute form. After filing the dispute notice form, If both parties are still in disagreement, Zursh will contact both parties with next steps.
  • Step 2: Dispute Call – if an agreement is not reached during the User Resolution stage, and the request qualifies for dispute assistance, Zursh will attempt to schedule a dispute call with both parties to discuss a mutual resolution.
  • Step 3: Arbitration – if a resolution cannot be reached on the dispute call, one or both parties fail to attend the scheduled call, or a call cannot be scheduled due to lack of availability by both parties, either party has the right to move to thirdparty Arbitration. Final judgement by arbitrator is binding, and fees will be shared equally by the two parties and Zursh.

Dispute mediation through Zursh is informal and should not result in any legal judgments or liabilities. For more information, contact us at compliance@zursh.com

E. Communications with Requestors

1. Open Marketplace

Zursh offer researchers a secured messaging platform to communicate with requestors before and after submitting research bids.

  • Before submitting a proposal to a live research request and before requestor selects the winning proposal, the researcher can submit up to two inquiries to the requestor. Researcher inquiries (and proposals) should not contain any external contact information and should be used to ask questions about request content and clear any expectations prior to submitting the bid price. If the researcher exceed the number of inquiries allowed, and still wished to engage in conversations with the requestor prior to submitting the bid or prior to research engagement, he or she can contact Zursh account manager at researcher@zursh.com to faciliate further communications with the requestor.
  • After submitting a proposal to a live research request and after requestor selects the winning proposal, researchers and requestors are free to exchange unlimited number of messages using our messaging platform. Once the request is awared to the researcher, Zursh does not discourage sharing external contact information. For instance, if the requestor accepts a proposal and wishes to engage in conversations with the selcted researcher via Skype, email or Phone, both parties may choose to share contact information through the Zursh messaging system and engage off the platform. However, any communications off the platform will not be considered valid in case of a research work dispute (unless recorded), and therefore limits the protections for both researchers and requestors. Remember that Researchers are prohibited from offering to receive payment outside of the Zursh payment system. Researchers also agree to notify Zursh if prospective clients offer to pay outside of the Zursh system.

2. Private Marketplace

In the exclusive engagement model, all inquiries, messages, documents and deliverables, that are exchanged between the researchers and the requestors, are facilitated via a dedicated account manager to ensure the highest standards of compliance and quality control.

F. Research Proposals

Research proposals submitted by researchers should be complete, accurate and ideally should provide sufficient information for the requestors to evaluate the quality of the research approach, researcher’s resources, expertise and bid price.

Zursh proposals policy prohibits the researcher to provide the following:

  • Offering services explicitly for good rating and/or review from requestors;
  • Offering to receive payment outside of the Zursh payment system;
  • Includig external contact information. Researcher can include links, external URLs or attachments to show a work sample, profile or resume as long as the researcher’s contact information is NOT clearly displayed;
  • Including any research work sample to which the profile owner does not have legal rights or ownership;
  • Using unprofessional language or any material considered spam.

G. Research Deliverables

Researchers should not explicitly and knowingly provide specific research material owned by thirdparty entity that is considered copyrighted material with IP rights. Researchers agree that the research deliverable is a work made for hire. Upon researcher’s receipt of payment from requestor, any IP rights in the research deliverable will be the property of requestor.

H. Rating and Reviews

Requestors can leave ratings and reviews for final research deliverables. These ratings serve as credible references for requestors when evaluating researchers which can build a marketplace reputation based on client satisfaction. Ratings are highly encouraged as an important part of Zursh experience. Ratings and Reviews can only be left by past requestors creating a thread of reviews and ratings which will contribute to the credibility of researchers.

I. Referrals

Zursh users that refer researchers and reseach requests to our platform, will be compensated as indicated on the referrals terms. Other referral details and terms & conditions are available in the referral pages in Zursh website. We may revise the referral terms from time to time. The most current version of the terms will govern and will be made available in the researcher and request referral pages in our website.

J. Research Databases

1. Intellectual Property and Usage Terms

While working on research requests posted on Zursh Platform, Researchers are responsible to comply with all applicable copyright laws of the research databases and other thirdparty subscriptions they have access to. It is the researcher’s responsibility to ensure that they have authorized access to the utilized databases and that there is no violation of the terms and conditions of their database subscriptions. If researchers request Zursh clients for access/use of database material to provide services, sources or material (that includes but is not limited to software, databases, subscription websites, news letters, and research websites), they should have restrictive terms of usage (e.g., Intellectual Property restrictions or licensing restrictions) and shall provide only such information as is permitted by the terms of usage provided by the said source/material. If the selected Researcher(s) access to such source or material is through the Requestor’s subscription, the Requestor shall ensure that such access by Researchers has been authorized and permitted by the service provider (for that source). It will be the requestor’s responsibility to procure such authorization or consent either in the form of a written authorization/consent or in the form of a tripartite agreement. Zursh is not responsible for enforcing such tripartile agreements.

2. Volume Discounts

Zursh partners with few research subscriptions to provide volume discounts to researchers that are members of Zursh network. All researchers eligible to participate on this program should agree to abide by the licensing agreements, terms and restrictions for each database partner. For more information about this program, please reach out to partners@zursh.com

If you wish to report a violation of the terms and conditions, or have any questions about the Zursh guidelines and terms & conditions, please contact us at compliance@zursh.com